Shipping Policy

Haus Fit™ Custom Sports Guards

Every Haus Fit™ sports guard is custom manufactured specifically for your digital scan. Because each guard is individually produced, shipping timelines vary depending on the type of booking.

Solo Clinic Appointments

Athletes attending our Belleville, Ontario clinic may choose one of the following delivery options:

• Pick up your completed sports guard from our clinic.
• Have your sports guard shipped directly to your address at no additional charge.

Most custom guards are completed within 5-7 business days following your scan.

Team Scanning Clinics

For team bookings, completed sports guards are typically delivered to the team's next scheduled practice approximately 5-7 business days following the scan clinic.

If an athlete is not present at the scheduled delivery, their sports guard will be left with the designated coach, team manager, or organization representative.

Guard Haus is not responsible for items once they have been accepted on behalf of the team.

Tournament Bookings

For tournaments and special events, all completed sports guards are shipped following the event.

Typical production and shipping time is 7-14 business days.

Shipping is included at no additional charge.

Shipping Carriers

Guard Haus partners with Chit Chats for the majority of our shipments.

Depending on your delivery location, your package may be delivered by:

• Canada Post
• UPS
• Other local delivery partners used by Chit Chats

Once your order ships, you will automatically receive an email containing your tracking information.

Most shipments do not require a signature upon delivery.

Tracking Your Order

Once your order leaves our manufacturing facility, responsibility for delivery transfers to the shipping carrier.

Please monitor your tracking information regularly using the tracking link provided in your shipping confirmation email.

Lost or Delayed Shipments

If your shipment appears to be lost or significantly delayed, we recommend contacting the shipping carrier directly using your tracking number.

Due to courier privacy policies, shipping carriers often require the recipient to initiate investigations regarding lost packages.

Guard Haus is happy to provide any shipment information we have available to help support your inquiry; however, final delivery investigations and claims are handled directly by the courier.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Guard Haus is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Delivery Estimates

All delivery timeframes provided are estimates and may vary due to:

• Weather conditions
• Courier delays
• Peak holiday periods
• Remote delivery locations

While we work hard to meet our estimated timelines, delivery dates cannot be guaranteed.

Questions?

If you have any questions regarding your shipment, please contact our team.

smiles@guardhaus.ca