Refund policy

Return & Refund Policy

Return & Refund Policy

At Guard Haus™, every custom sports guard is manufactured specifically for the individual athlete using their unique digital scan. Because each product is custom made, our return policy differs from standard retail purchases.

Custom Sports Guards (Haus Fit™)

All Haus Fit™ custom sports guards are made specifically for your scan and cannot be resold.

For this reason:

  • Custom sports guards are final sale.
  • We do not accept returns or exchanges for custom-made products.
  • Refunds are not available once manufacturing has begun.

If your order has not yet entered production, please contact us as soon as possible. We will do our best to accommodate changes or cancellations whenever possible.

Fit Guarantee

Your custom sports guard is manufactured directly from your digital scan.

If you believe your guard does not fit correctly due to a manufacturing defect, please contact us within 7 days of receiving your order.

Our team may request:

  • Photos of the guard
  • A description of the concern
  • Additional information regarding the fit

If we determine the issue resulted from manufacturing, we will remake your guard at no additional cost.

Custom sports guards that have been chewed, altered, improperly cared for, or lost are not eligible for replacement, refund, or warranty consideration.

Haus Ready™ Products

Unused Haus Ready™ boil-and-bite guards may be returned within 7 days of delivery provided they:

  • Are unopened
  • Remain in original packaging
  • Have not been molded or used

Return shipping costs are the responsibility of the customer unless the item arrived damaged or was shipped incorrectly.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your package arrives:

  • Damaged
  • Defective
  • Incorrect

please contact us within 7 days of delivery.

We will work with you to replace the affected item as quickly as possible.

Shipping Charges

Original shipping charges are non-refundable.

If a return is approved, return shipping costs are the responsibility of the customer unless otherwise stated.

Order Cancellations

Orders may only be cancelled before production begins.

Once a custom sports guard has entered manufacturing, the order becomes final and cannot be cancelled or refunded.

Need Help?

If you have questions regarding your order, please contact our team.

Email: smile@guardhaus.ca 

We aim to respond within 1-2 business days.

Our goal is simple: every athlete deserves a sports guard that fits comfortably and performs confidently. If something doesn't seem right with your order, please reach out. Our team is committed to finding the best solution whenever possible.